Return & Exchange Policy

1. General Return Guidelines & Window

We accommodate return requests initiated within 30 calendar days of the delivery date. Items must be shipped back promptly to qualify for a refund. Please note that bespoke, customized, or final-sale pieces are strictly ineligible for return.

• Discretionary Returns: For returns prompted by personal preference (such as sizing variations, changes of heart, stylistic preferences, or "buy-and-try" purchasing habits), clients bear all return logistics costs. Furthermore, a restocking fee between 20% and 50% will be applied depending on the specific case.

• Merchandise Discrepancies: Should your order arrive flawed, incorrect, or incomplete, please notify our client care team immediately.

• Refused Deliveries: If you wish to make a return due to personal preference, please contact support prior to dispatching the goods to obtain official instructions. Do not refuse delivery upon arrival. Parcels rejected at the door bypass our standard inspection protocols and will not qualify for standard refund processing.

To expedite your inquiry, please submit your order number, contact details, and clear photographic or video evidence. Kindly retain all original packaging and components until your claim is fully resolved. Minor visual variations inherent to artisan or handcrafted construction are normal and are not categorized as manufacturing defects.

2. Return Procedure & Guidelines

All returns require prior authorization from our support desk and must be sent exclusively to our designated fulfillment facility (note that US domestic returns are handled case-by-case and directed to our primary logistics center in Hong Kong).

• Authorization Required: Unauthorized packages will not be accepted. Items must arrive in pristine, unworn, unwashed, and fully resalable condition.

• Seller/Item Issues (Photo Proof Mandatory): If the return is due to an error on our part, you will receive a full refund of the item price. Original shipping fees are non-refundable, and the buyer remains responsible for return shipping costs.

• Customer Personal Reasons (First Return): Only the purchase price of the item is refunded (original shipping costs are excluded). The customer assumes responsibility for return freight charges, and a category-specific restocking fee will be deducted.

3. Refund Evaluation & Deductions

Once our warehouse team receives and audits your return, we will issue an email confirmation detailing the approval or refusal status of your claim. Approved refunds are credited back to your original payment card or account.

• Tailoring Assistance: While fit adjustments are fundamentally the customer's responsibility, we may occasionally offer up to a 20% subsidy toward local professional tailoring costs as a courtesy.

• Non-Returnable Categories: Rushed fulfillment fees, shipping protection plans, digital or virtual products, gratuities, lingerie, color swatches, and single-use disposable goods are final sale and non-returnable.

• Subsidized Logistics Deduction: Because outbound delivery fees are heavily subsidized, actual packing, fulfillment labor, and outward shipping expenses will be withheld from the final refunded amount.

4. Delayed or Missing Refunds

If an approved refund fails to reflect in your account within the standard processing window, please first verify with your banking institution or card issuer. If further investigation is required, please reach out to us at service@leelymia.com.

5. Exchange Policy

We exclusively process direct exchanges for items that arrive damaged, defective, or incorrect. To submit an exchange claim, contact service@leelymia.com within 30 days of receipt.

6. Gift Orders

If an item was marked as a gift during checkout and sent directly to you, an approved return will be issued in the form of store credit. Otherwise, refunds are automatically credited back to the original buyer's financial account.

7. Client Support

Should you need assistance or wish to initiate an authorized return, please contact our support desk:

• Email: service@leelymia.com